Contact & Support

Have a question or need help? Our team is here to assist you with billing, technical issues, or enterprise inquiries.

General Support

support@careercraft.cc

Response within 24 hours

Sales & Enterprise

sales@careercraft.cc

Custom plans & volume pricing

Phone

+91-9999999999

Mon-Sat, 10 AM - 7 PM IST

Send Us a Message

Fill out the form below and we will get back to you as soon as possible.

Our Office

JV ELECTROMECH

20-6-169, Bapuji Nagar

Palvancha, Telangana 507115, India

GSTIN: 36ANSPB3259K1ZM

Business Hours: Mon-Sat, 10:00 AM - 7:00 PM IST

Frequently Asked Questions

Quick answers to common questions about the recruitment platform.

What plans are available for recruiters?

We offer flexible plans including a Free trial, Starter, Professional, and Enterprise tiers. Each plan includes a set number of job postings, CV Bank credits, and AI features. Visit our Pricing page for detailed plan comparison and current pricing.

How does the CV Bank credit system work?

Each subscription plan includes a monthly allocation of CV view credits. When you search the CV Bank, you see anonymised candidate previews for free. To view a candidate's full profile with contact details, one credit is consumed. Additional credits can be purchased as credit packs from your dashboard.

What payment methods do you accept?

We accept credit cards, debit cards, UPI, net banking, and wallets through our secure payment partner Razorpay. All payments are processed in INR. GST (18%) is added to the displayed price. A tax invoice is automatically generated after each payment.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time from your account settings. Your plan remains active until the end of the current billing cycle. No partial refunds are issued for the remaining period. See our Refund Policy for full details.

Is my data and candidate data secure?

Absolutely. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Candidate data is consent-based and anonymised in search results. We comply with GDPR and Indian data protection laws. Read our Privacy Policy for comprehensive details.

How does AI-powered candidate matching work?

Our AI analyses your job description and matches it against candidate profiles based on skills, experience, location preferences, and career trajectory. Matches are ranked by relevance with a compatibility score. AI suggestions are recommendations only — final hiring decisions always rest with you as the recruiter.